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Process analysis & redesign
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02
Work
The work, as it actually went
From a group chat to an order flow you can trace
An assistant that answers before the front desk can
One page that replaced seven reports
Shortening the path from enquiry to proposal
When enrolment grew and the spreadsheet gave out
Scheduling technicians without a whiteboard
03
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Automating a broken process just breaks it faster
Five questions before buying any new tool
A good assistant is one that says "I don’t know"
The dashboard nobody opens
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