01 — Services
Process analysis & redesign
Before automating anything, we need to know what we are automating.
- Typical timeline
- One to three weeks, depending on how many processes
- Tools
- Process workshop، Value-stream mapping، Structured interviews، Notion / Miro
- Overview
- Process analysis
The problem
Most teams believe they have a software problem. Then you follow one order through the business and find the same data typed twice, an approval waiting three days, and nobody sure whose turn it is. New software does not fix that — it just speeds it up.
We map the real path of the work end to end, find where it stalls or gets redone, and fix the process before any tool is chosen.
Our approach
- 01Follow the real workWe sit with the people doing the job and trace an actual case step by step — not what the written procedure claims.
- 02Measure before judgingFor each step we record waiting time, effective working time and the number of handoffs. Bottlenecks are rarely where people guess.
- 03Remove before addingFirst we cut steps that add no value. Anything that survives has to earn its place.
- 04Design the new pathWe walk the redesigned process through with the team, so everyone agrees on one picture before a line of code exists.
Deliverables
- A map of the current process with time and owner per step
- A prioritised list of bottlenecks
- The redesigned process
- An estimate of each change against time and capacity
Measurable outcomes
- Reduction in no-value steps
- 25–40%
- Clarity of ownership
- 100%
- Time to first visible result
- 3 weeks
in processes never analysed before
every step gets a named owner
FAQ
What if our process is not documented at all?
That is the more common case. Getting it out of people’s heads and onto paper is exactly the work.
Can we skip this stage?
You can, but we advise against it. Projects that skip it tend to cost twice as much during delivery.
Next step
Is this what you were looking for?
Let us have a short call and see what it looks like for your situation specifically.